This Privacy Policy explains how VFK INVESTMENT L.L.C (“VFK”, “Hiroba Games”, “we”, “us”, or “our”) collects, uses, shares, and protects information when you use our mobile games, applications, websites, and related services that link to or reference this Privacy Policy (collectively, the “Services”).
This Privacy Policy applies to all games, applications, websites, and related services published or operated by VFK INVESTMENT L.L.C under the Hiroba Games brand, unless a separate privacy policy is provided for a specific product.
By using the Services, you acknowledge that your information will be handled as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.
1. Who We Are
The legal entity responsible for the Services is:
VFK INVESTMENT L.L.C
Operating under the brand name Hiroba Games
Office 2704, Boulevards Plaza Tower-1, Downtown, Dubai, United Arab Emirates
Website: hirobagames.com
Email: support@hirobagames.com
For privacy-related requests, you may contact us at: support@hirobagames.com.
2. Services Covered by This Privacy Policy
This Privacy Policy applies to all mobile games, applications, websites, and related services published or operated by Hiroba Games that link to or reference this Privacy Policy.
Our games are intended for a general audience. Some of our games may be suitable for users aged 6 and older depending on the applicable app store age rating, but our Services are not directed specifically to children under the age of 13 unless expressly stated otherwise.
Different games may include different features, advertising formats, analytics tools, in-app purchases, virtual currency, virtual items, leaderboard features, or third-party software development kits (“SDKs”). Therefore, the types of information collected may vary depending on the game, platform, device, country, and your privacy choices.
3. Information We Do Not Directly Ask You to Provide
Our games are generally designed to be played without requiring you to create an account or directly provide personal profile information.
Unless a specific feature is introduced and clearly disclosed to you, we do not directly ask you to provide:
your full name;
your photo;
your phone number;
your postal address;
your profile biography;
chat messages;
user-generated public content.
Our games do not currently include chat, direct messaging, clans, guilds, friend systems, or user-generated content features unless expressly stated in a specific game.
However, certain information may still be collected automatically when you use the Services, including through third-party SDKs used for advertising, ad measurement, consent management, technical diagnostics, fraud prevention, purchase verification, platform services, and app performance.
If you contact us for support, send us an email, or otherwise communicate with us directly, we may process the information you choose to provide.
4. Information We Collect
Depending on the game, platform, device, region, and your privacy choices, we may collect the categories of information described below.
4.1 Information You Provide Directly
We may collect information you voluntarily provide to us, such as:
your email address, if you contact us;
the content of your support request or other communication;
any information you choose to include in messages sent to us;
feedback, bug reports, or survey responses.
4.2 Device and Technical Information
When you use the Services, we and our service providers may automatically collect technical information, such as:
IP address;
device type and model;
operating system and version;
app version;
browser type and language;
mobile carrier;
country or approximate location derived from IP address or device information;
device identifiers;
advertising identifiers, such as IDFA on iOS or Google Advertising ID on Android, where permitted;
app instance identifiers;
platform identifiers;
diagnostic, performance, and error-related data, where collected;
log data.
4.3 Gameplay and Usage Information
We may collect information about how you use our games and Services, such as:
app opens;
session start and session duration;
level start, level completion, and level failure events;
game progress;
tutorial progress;
in-game actions and interactions;
feature usage;
ad impressions and ad interactions;
purchase-related events;
virtual currency and virtual item usage, where applicable;
engagement data;
technical error events, where applicable.
4.4 Advertising and Analytics Information
Our games may include third-party advertising, measurement, and consent management SDKs. These partners may collect or receive information such as:
advertising identifiers;
IP address;
device information;
app usage information;
ad impressions;
ad clicks;
approximate location;
consent status;
ad measurement events;
information used for ad delivery, frequency capping, ad measurement, attribution, fraud prevention, and personalization where permitted.
Depending on your device settings, region, and consent choices, ads may be personalized or non-personalized.
4.5 Leaderboard Information
Some of our games may include leaderboard or scoreboard features.
If a game includes a leaderboard or scoreboard feature, your nickname, display name, platform profile name, score, ranking, and related gameplay performance information may be processed and may be visible to other users.
Where leaderboard features are provided through platform services such as Apple Game Center or Google Play Games Services, the relevant platform provider may also process your information according to its own terms and privacy policy.
If you choose or enter a nickname, please do not use your real name or include personal information in your nickname.
4.6 Platform Account and Sign-In Information
Our games generally do not require account creation.
However, where available, certain platform features may allow you to use services such as Apple Game Center, Google Play Games Services, Sign in with Apple, Google Sign-In, or similar platform services.
If you choose to use such features, the relevant platform provider may process your information according to its own terms and privacy policy. We may receive limited information necessary to provide the feature, such as a platform user identifier, display name, authentication token, leaderboard score, or related platform data.
4.7 Purchase Information, Virtual Currency, and Virtual Items
Our games may offer in-app purchases, such as removing ads, purchasing virtual currency, virtual items, decorations, content packs, boosters, or other digital content.
“Virtual currency” means in-game currency such as coins, gems, cash, energy, or similar digital units that may be earned, purchased, or used within our games.
“Virtual items” means digital items or content available in our games, such as decorations, buildings, skins, boosters, content packs, cosmetic items, or similar in-game content.
Purchases are processed by the relevant platform provider, such as Apple App Store or Google Play. We do not collect or store your full payment card number or full payment credentials.
However, we may receive limited purchase-related information from the platform or our service providers, such as:
product purchased;
transaction status;
purchase date;
platform receipt or purchase token;
refund or cancellation status;
purchase verification result;
virtual currency or virtual item balance, where applicable;
purchase history related to in-game digital content.
We use this information to provide purchased content, verify transactions, prevent fraud, maintain purchase records, restore purchases, manage virtual currency or virtual items, and comply with platform and legal requirements.
4.8 Website Information
Our website is primarily used to provide information about Hiroba Games and to host legal pages such as this Privacy Policy. We do not currently use website analytics, marketing pixels, newsletter forms, or marketing cookies on our website. If this changes in the future, we will update this Privacy Policy and request consent where required by law.
5. How We Use Information
We use the information we collect for the following purposes:
to provide, operate, and maintain the Services;
to allow users to play our games;
to save game progress where supported;
to provide leaderboard features where available;
to provide, manage, and restore virtual currency, virtual items, and other digital content;
to improve gameplay, features, performance, and user experience;
to analyze usage and understand how our games are played, where applicable;
to monitor game balance, level performance, retention, and engagement, where applicable;
to provide customer support;
to respond to user requests, questions, and feedback;
to detect, prevent, and fix technical issues;
to identify bugs, technical errors, and performance problems;
to show advertisements in our games;
to measure ad performance and campaign effectiveness;
to personalize ads where permitted by law and your choices;
to manage consent preferences;
to prevent fraud, abuse, cheating, unauthorized activity, and security incidents;
to verify in-app purchases and provide purchased content;
to comply with legal obligations;
to enforce our Terms of Service;
to protect our rights, users, property, and Services.
6. Legal Bases for Processing
Where applicable laws require us to identify a legal basis for processing personal data, we rely on one or more of the following legal bases:
performance of a contract, where processing is necessary to provide the Services;
legitimate business interests, such as improving our games, preventing fraud, maintaining security, verifying purchases, and understanding Service performance;
consent, where required for certain advertising, measurement, cookies, or tracking activities;
compliance with legal obligations;
establishment, exercise, or defense of legal claims.
Where we rely on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect processing that occurred before the withdrawal.
7. Advertising, Measurement, Tracking, and Your Choices
Our games may show advertisements provided by third-party advertising partners, including ad networks, mediation platforms, and measurement partners.
Our games may include banner ads, interstitial ads, and rewarded video ads. We do not currently use app open ads.
Advertising partners may collect or receive information from your device and your use of the Services to:
show ads;
limit how often you see the same ad;
measure ad performance;
detect fraud;
attribute installs or actions to advertising campaigns;
improve and optimize ads;
personalize ads, where permitted.
Depending on your region, device settings, platform requirements, and consent choices, ads may be personalized or non-personalized.
Opting out of personalized advertising does not mean you will stop seeing ads. It means the ads you see may be less personalized.
7.1 iOS App Tracking Transparency
On iOS, where required by Apple’s App Tracking Transparency framework, we will ask for your permission before tracking your activity across apps or websites owned by other companies for advertising or measurement purposes.
If you choose not to allow tracking, we and our partners will not access your IDFA for tracking purposes. You may still see ads, but they may be less relevant or non-personalized.
You can manage tracking permissions in your iOS device settings.
7.2 Android Advertising Choices
On Android, you can manage your advertising preferences through your device settings, including resetting or deleting your advertising ID and adjusting ad personalization settings, where available.
7.3 Consent Management
Where required by law or platform policy, we may use consent management tools, such as Google User Messaging Platform, to request, store, and manage your privacy and advertising choices.
You may be able to manage or withdraw your consent through in-game privacy settings, a consent prompt, or your device settings, depending on the game, platform, and region.
8. Third-Party Service Providers and SDK Partners
We may use third-party service providers and SDK partners to help us operate, improve, monetize, measure, and secure the Services.
Depending on the game and platform, these may include:
Google AdMob
https://policies.google.com/privacy
Apple App Store Services
https://www.apple.com/legal/privacy/en-ww/
Meta Audience Network
https://www.facebook.com/privacy/policy/
Google Play Services
https://policies.google.com/privacy
Unity Ads
https://unity.com/legal/game-player-and-app-user-privacy-policy
Meta SDK
https://www.facebook.com/privacy/policy/
Google User Messaging Platform
https://developers.google.com/admob/android/privacy
Only the third-party services integrated into the relevant game apply to that game.
These partners may collect, process, or receive information according to their own privacy policies. We encourage you to review the privacy policies of the relevant third-party services.
We may update this list from time to time as our SDK stack changes.
9. Sharing of Information
We may share information in the following situations.
9.1 With Service Providers
We may share information with vendors and service providers who help us provide the Services, such as advertising, ad measurement, purchase verification, technical diagnostics, customer support, security, and infrastructure providers.
9.2 With Advertising and Measurement Partners
We may share or allow access to device, usage, advertising, and measurement information with advertising and measurement partners for ad delivery, ad measurement, attribution, fraud prevention, consent management, and personalization where permitted.
9.3 With Platform Providers
If you make an in-app purchase, use a leaderboard, use platform services, or interact with app store features, information may be processed by Apple, Google, or other platform providers according to their own terms and privacy policies.
9.4 For Legal Reasons
We may disclose information if we believe in good faith that it is necessary to:
comply with a legal obligation;
respond to lawful requests by public authorities;
protect and defend the rights or property of VFK INVESTMENT L.L.C or the Hiroba Games brand;
prevent or investigate possible wrongdoing;
protect the safety of users or the public;
protect against legal liability;
enforce our Terms of Service.
9.5 Business Transfers
If VFK INVESTMENT L.L.C, Hiroba Games, or the Services are involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to appropriate safeguards where required by law.
10. International Data Transfers
VFK INVESTMENT L.L.C is based in Dubai, United Arab Emirates. Our service providers and partners may operate in the United Arab Emirates, the European Economic Area, the United States, and other countries.
Your information may be transferred to, stored in, or processed in countries other than the country where you live. These countries may have data protection laws that differ from those in your jurisdiction.
Where required, we take appropriate steps to protect your information when it is transferred internationally, such as relying on contractual protections, platform safeguards, standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.
11. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention periods may vary depending on the type of information and the purpose of processing. For example:
support communications may be retained while needed to resolve the request and maintain records;
gameplay and measurement data may be retained for product improvement and reporting, where collected;
leaderboard information may be retained while the leaderboard feature is active or as needed to provide the feature;
virtual currency, virtual items, and purchase-related records may be retained for purchase restoration, accounting, fraud prevention, legal, and platform compliance purposes;
diagnostic, performance, and technical error data may be retained for troubleshooting and security purposes, where collected;
consent records may be retained as needed to demonstrate compliance with applicable requirements.
When information is no longer needed, we may delete it, anonymize it, or aggregate it so it can no longer reasonably identify you.
12. Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.
13. Children’s Privacy
Our Services are intended for a general audience and are not directed specifically to children under the age of 13.
Some of our games may be suitable for users aged 6 and older depending on the applicable app store age rating, but we do not knowingly collect personal information from children under 13 without appropriate consent.
If you are a parent or guardian and believe that your child has provided personal information to us, please contact us at support@hirobagames.com. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
Some jurisdictions may apply a higher age threshold for children or require parental consent at a different age. Where applicable, we will comply with local legal requirements.
Unless expressly stated otherwise in a specific app store listing, our games are not directed specifically to children.
14. Your Privacy Rights and Data Deletion Requests
Depending on your location, you may have certain rights regarding your personal data, including the right to:
request access to the personal data we process about you;
request correction of inaccurate or incomplete data;
request deletion of your personal data;
object to certain processing;
request restriction of processing;
request portability of your data;
withdraw consent where processing is based on consent;
opt out of certain advertising or tracking activities;
lodge a complaint with a data protection authority.
To exercise your rights, please contact us at support@hirobagames.com.
To request deletion of personal data associated with your device, support request, leaderboard participation, purchase verification, virtual currency, virtual items, or use of the Services, please contact us at support@hirobagames.com with the subject line “Data Deletion Request”.
Please include the name of the game, your device platform, and any relevant support identifier, player identifier, platform identifier, or purchase information if available. Please do not send sensitive payment information such as full card numbers.
Because our games generally do not require account creation, in-app account deletion may not be applicable. However, you may still contact us to request deletion of personal data that may be associated with your device, support request, or use of the Services.
If we introduce account creation features in the future, we will provide account deletion options as required by applicable law and platform policies.
We may need to verify your identity before responding to your request. We will respond to requests in accordance with applicable law.
Please note that certain information may be retained where necessary for legal, security, fraud prevention, purchase restoration, accounting, dispute resolution, or platform compliance purposes.
15. Additional Notice for Users in the United Arab Emirates
For users in the United Arab Emirates, VFK INVESTMENT L.L.C may act as a data controller under applicable UAE data protection laws.
We may process personal data for the purposes described in this Privacy Policy, including providing the Services, improving our games, providing support, showing ads, measuring performance, preventing fraud, verifying purchases, managing virtual currency and virtual items, providing leaderboard features where enabled, and complying with legal obligations.
Personal data may be collected automatically through the Services, SDKs, device identifiers, platform providers, advertising partners, measurement partners, and your direct communications with us.
Personal data may be shared with service providers, advertising and measurement partners, platform providers, purchase verification providers, business partners, and legally authorized public institutions where necessary and permitted by law.
You may contact us regarding your privacy rights at support@hirobagames.com.
16. Additional Notice for EEA, UK, and Switzerland Users
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including rights of access, rectification, erasure, restriction, objection, portability, and withdrawal of consent.
Where we process your personal data based on legitimate interests, you may have the right to object to such processing.
Where we process your personal data based on consent, you may withdraw your consent at any time.
You also have the right to lodge a complaint with your local data protection authority.
Where required, we will request your consent for the use of cookies or similar technologies and for the collection, sharing, and use of personal data for personalized advertising.
17. Additional Notice for Certain U.S. State Residents
Depending on your U.S. state of residence and whether applicable legal thresholds are met, you may have additional privacy rights, including the right to:
know what categories of personal information we collect, use, disclose, sell, or share;
request access to personal information;
request deletion of personal information;
request correction of inaccurate personal information;
opt out of the sale or sharing of personal information;
limit certain uses of sensitive personal information, where applicable;
not be discriminated against for exercising your privacy rights.
We do not use or disclose sensitive personal information for purposes that would require a right to limit under California privacy law.
We do not knowingly sell or share personal information of consumers under the age of 16.
Some advertising activities involving third-party advertising partners may be considered “sharing,” “sale,” or “targeted advertising” under certain U.S. state privacy laws. Where applicable, you may opt out through device settings, consent tools, or by contacting us at support@hirobagames.com.
18. Additional Notice for Users in Other Regions
Depending on where you live, local privacy laws may provide you with additional rights. These may include rights to access, correct, delete, restrict, object to, or receive a copy of your personal data.
Where such laws apply, we will respond to valid privacy requests in accordance with applicable requirements.
19. Third-Party Links and Services
Our Services may contain links to third-party websites, services, stores, advertisements, or content that we do not operate or control.
We are not responsible for the privacy practices, content, or policies of third-party services. We encourage you to review their privacy policies before providing information to them or interacting with them.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If we make changes, we will update the “Last updated” date at the top of this Privacy Policy. Where required by law, we may provide additional notice, such as by displaying a notice in the Services or requesting consent.
Your continued use of the Services after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.
21. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
VFK INVESTMENT L.L.C
Operating under the brand name Hiroba Games
Office 2704, Boulevards Plaza Tower-1, Downtown, Dubai, United Arab Emirates
Website: hirobagames.com
Email: support@hirobagames.com